FAQ – Frequently Asked Questions
Frequently Asked Questions – MsCustomDesings
What is MsCustomDesings?
MsCustomDesings is an online store specializing in unique custom t-shirts and personalized gifts. Every item is printed on demand, so each order is made fresh just for you.
How does print-on-demand work?
When you place an order, your item is printed and shipped directly from our production partner. This means no excess inventory and every product is freshly made to your specifications.
How long does shipping take?
Orders are produced within 2–5 business days and shipped via standard carriers. Domestic USA delivery typically arrives within 5–10 business days after production.
Do you ship internationally?
Yes! We ship worldwide. International shipping times vary by destination, typically 10–20 business days. Import duties or taxes may apply depending on your country.
What is your return and refund policy?
We accept returns or replacements within 30 days of delivery for items that arrive damaged, defective, or with printing errors. Contact us at [email protected] with your order number and a photo of the issue.
Can I customize my own design?
Currently our store features curated custom designs. For custom design requests, please reach out via our Contact Us page and we’ll let you know what options are available.
What sizes are available?
Our t-shirts are available in sizes from S to 5XL. Each product page includes a detailed size chart to help you find your perfect fit.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use it to monitor your delivery on the carrier’s website.